Customer Login

Our Policies

Delivery / Shipping Policy:

Currently we are only able to accept online orders to shipping addresses within the United States. To ensure the secure delivery of your order, Lydell NYC does not ship orders to P.O. Boxes. Lydell NYC is able to accept P.O. Box addresses for your billing needs.

For each address within the United States, the following charges apply:

Ground shipping via U.S., please allow 5 to 8 business days.

UPS shipping is free on purchases over $50.

Express shipping is available. Please refer to rates for your zone.

Order Status. Lead times vary depending on items purchased. Items in stock generally ship within 24 hours. When we have processed your order, we will send you a confirmation email with delivery information.

Payment. We accept Visa, Mastercard, Discover, American Express and echeck.

8.875% Sales tax will be charged for items shipped within New York State.

Return, Refund and Cancellation Policy:

Lydell NYC strives for you to be satisfied with your purchase. Once an order has been processed you may not cancel the order. If you are not satisfied with your item, you may send it back to us within 30 days of receipt for a refund. No returns will be accepted after the 30 day period. To receive a refund, your item must be returned in the same condition in which it was received with the original jewelry box. Please contact our customer service representative at 1-800-556-5953 for a return authorization.

Damages and Claims:

Please inspect your items before signing the delivery receipt. If damage has been found, please inform the carrier and remark on the delivery paperwork. Lydell NYC will not warrant any damage claims that have not been noted at the point of delivery. You must contact Lydell NYC  at 1-800-556-5953 within 24 hours to report damage.

Pricing:

We reserve the right to adjust the pricing of our items at anytime, without any notice.

Privacy:

Lydell NYC is committed to respecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We do not sell any information to third parties. The only information shared is related to your processing order.

In addition, when you place an order with Lydell NYC’s your personal information and credit card information are safe. From time to time we may send you an email updating you of our current happenings. If you do not wish to receive these emails, let us know and we’ll remove you from our list.

About Us:

Lydell NYC is a leading jewelry company based in New York City. A twenty-year veteran of the fashion industry, Lydell NYC accomodates the needs of major retailers with unique and innovative styles. All collections are produced in-house, at Lydell's dynamic and modern 35th Street showroom - the ideal backdrop for designing and displaying the latest trends.

Contact Us:

customerservice@lydellnyc.com

1-800-556-5953

Online Orders and Customer Service

Lydell NYC’s customer service center can be reached at:

Phone Number: 800-556-5903 (Mon- Friday 9-5pm EST)

Complete description of goods and/or services:

Lydell NYC is a leading fashion jewelry company based in New York City.  Lydell NYC designs and produces he latest trend jewelry for major retailers and the public. Our mail jewelry categories are earrings, bracelets, necklaces and rings.

Terms and Conditions:

Lydell NYC offers this Web site, including all information, software, products and services available from this Web site or offered as part of or in conjunction with this Web site (the "Web site"), to you, the user, conditioned upon your acceptance of all of the terms, conditions, policies and notices stated here. Lydell NYC reserves the right to make changes to these Terms and Conditions immediately by posting the changed Terms and Conditions in this location.

Your continued use of the Web site constitutes your agreement to all such terms, conditions and notices, and any changes to the Terms and Conditions made by Lydell NYC.

The term Lydell NYC ' or 'us' or 'we' refers to the owner of the website. The term 'you' refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

Use the website at your own risk. This website is provided to you "as is," without warranty of any kind either express or implied. Neither Lydell NYC nor its employees, agents, third-party information providers, merchants, licensors or the like warrant that the Web site or its operation will be accurate, reliable, uninterrupted or error-free. No agent or representative has the authority to create any warranty regarding the Web site on behalf of Lydell NYC. Lydell NYC reserves the right to change or discontinue at any time any aspect or feature of the Web site.

Exclusion of Liability:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.

Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

Indemnification:

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

All trademarks reproduced in this website which are not the property of, or licensed to, the operator are acknowledged on the website.

Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

Copyright:

Except for material in the public domain under United States copyright law, all material contained on the Web site (including all software, HTML code, Java applets, Active X controls and other code) is protected by United States and foreign copyright laws. Except as otherwise expressly provided in these terms and conditions, you may not copy, distribute, transmit, display, perform, reproduce, publish, license, modify, rewrite, create derivative works from, transfer, or sell any material contained on the Web site without the prior consent of the copyright owner.

None of the material contained on Lydell NYC may be reverse-engineered, disassembled, decompiled, transcribed, stored in a retrieval system, translated into any language or computer language, retransmitted in any form or by any means (electronic, mechanical, photo reproduction, recordation or otherwise), resold or redistributed without the prior written consent of Lydell NYC. Violation of this provision may result in severe civil and criminal penalties.

Copyright © 2011 Lydell NYC. All Rights Reserved.

 

Copyright © 2014 LydellNYC